Shipping & Handling

Order Confirmation

As soon as you place your order you shall receive an order confirmation e-mail from us to confirm that we have received your order in our system and pre-authorised your credit card for the purchase.
We then confirm that your items are in stock and available for immediate shipment. If your items are on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

If your order is in stock and we process the charges to your payment method, it will ship within 1-5 business days from the date of your order.
You'll then receive tracking information (if applicable) within 24-48 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within five business days of your order, please let us know via email at sales@kidscars.co.nz
If you do not receive tracking information from us within five business days of your order, please let us know via email at sales@kidscars.co.nz
Purchases made on weekends and public holidays will be processed on the next business day.

We ship with major couriers such as New Zealand Post, TNT, Aramex, Couriers We will provide tracking details so you can see just where your order is at any point of time.

Products are sent during normal business hours, Monday to Friday and can take between 2 and 10 business days to receive, in most cases, depending on your location and the location of the product.
Some brands are shipped directly from our suppliers' warehouses throughout New Zealand. Here's a table to give you a rough estimating of shipping times. Check the brand and see the estimated shipping time to your state.

Selected products advertised with free shipping applies to metro city delivery areas. Additional charges may apply to deliveries outside major city metro areas based on the delivery location postcode.
Free Shipping Product Need to Collect from Nearest PBT Transport Depot or Mainfreight Depot. Please Location here.
Refer to this PBT Transport Location from here : https://pbt.nz/branch-locations/

Items that are labelled as "Bulky" or "Very Bulky" are best delivered to a business address or a depot near your for pickup or PBT/Mainfreight Depot. This is because the freight companies we use to delivery your items such as New Zealand Post, Pace , PBT Couriers, PBT Transport, Mainfreight and Aramax add extra surcharges to deliver bulky items to a home address.
At checkout, you will not have the option to select a business address or home address for delivery. Home address delivery will incur an extra surcharge that is applied by the freight company.

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to this list.
We also must have a physical address to deliver your items to. We cannot deliver items to a PO Box.
Deliveries to some areas may not be displayed accurately on our website. We may request an additional delivery fee to cover freight costs.

If you'd like your item delivered to your home address, please ensure you're within the postcodes listed on this list. If your home address is not on the list, please contact our support team before ordering to ensure we can deliver your items to you.

Most of our products are made specifically for the New Zealand market and to New Zealand Standards, therefore, we recommend you check with your local authorities that the product is suitable before ordering.
We will happily ship our products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up-to-date shipping price quote for you upon request. Simply send a quotation request to sales@kidscars.co.nz
Should you wish to proceed after receiving a quotation we'll prepare an order for immediate payment through our ultra-secure online payment gateway.

It is important to note that the estimated delivery date provided can change due to unforeseen circumstances, like breakdowns, traffic, time constraints or time-critical freight getting preference. Please be aware that this is in the hands of the courier companies we use to deliver your goods and is completely out of our control.
Although it can be very frustrating waiting for an item to arrive after it is estimated delivery date, we cannot offer any refunds or replacements until the courier has deemed the item as lost in transit. This may take up to 4 weeks from the initial order date.

If the courier company deems your items as being lost in transit, then we will send a replacement item out at no extra cost to you.

If you are not home to accept your order, a card will be left advising next steps for re-delivery, there may be additional charges involved for this, especially for heavy items. If you opt for an authority to leave please note that once the freight has been delivered, the courier or Kids Cars cannot be held responsible if the freight goes missing from your property.
If anything is unclear and you still have questions please feel free to Contact Us.

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